Walmart.com
Okay, I don't want to start an argument about whether or not to shop at Walmart. It certainly is hard on small businesses but -- for the majority of Americans price matters so they flock to Walmart to buy Chinese goods, then go home and complain about the Chinese
. I'm not yet ready to abandon the free market.
Anyway, I got a new phone and went shopping for a case. It appeared that Walmart.com had what I was looking for. Since I was a little unsure about getting the right case, I placed my order with the confidence that, should it not be the right item, I could simply take it to my local Walmart for a quick refund or exchange. -- LET THE BUYER BEWARE!!!
My phone is a ZTE Maven 2. So I bought the case for a ZTE Maven. First off it was kind of weird because the product arrived in a bubble wrap envelope, with no documentation whatsoever, no sales receipt, no nothin', just the phone case. Well, not all Mavens are alike and the ZTE Maven 2 is not a Maven. No problem, I'll just take it back.
I marched into Walmart, told the clerk that this arrived with no paper work, and presented him with a print out of my email order confirmation. He fiddles around for a minute, then tells me he can't give me a refund. The clerk next to him then declares that Walmart and all the big companies are trying to do like E-Bay, in offering third party merchandise. I told her I didn't care what Walmart was trying to do, I just wanted my money back! They gave me a phone number for Walmart.com. I called.
The representative gave me an address for the merchandiser. Tekco.com. I emailed. Their reply was headed: "Hal Sullivan" wroted at 2016-12-20 22:40:" Here's what I got back: (Honest to god verbatim.)
"hi,could you let me know the return you wanna return? wrong item or you dont like it?"I responded. They replied. I noted:
"The case is not made for my phone. The description said "ZTE Maven" I have a "ZTE Maven 2" I didn't know there was a difference. I'm afraid it will cost me more to send this case back to you than it is worth."
They replied:
"Hi dear buyer,
Sorry to know that.
The case you ordered is for ZTE Maven, not for ZTE Maven 2.
We afraid tha you ordered wrong case.
In this case, we usually will not bear the return postage.
Hope for your kindly understanding.
Would you like sell this item by yourself? Maybe it will helpful for your firend?
Or do you prefer return it for a full refund?
Warm regards
Yours"Finally I replied!
"Me no likey you bery bery much. Hope for you to kiss my ass but me afraid you bite. Me do business with proficient speakers of English from now on. Me tell friends Tekcoo products no good. No should buy.
Warm Regards"